This page will be updated continuously to keep you updated on COVID-19 and our store operation

Due to the current lockdown restrictions in Melbourne, we are closed from Saturday 13th -Wednesday 17th February. We anticipate reopening on Thursday 18th February

If you have an ocular emergency, please go to the Eye and Ear hospital. If you need advice or would like a telehealth appointment, please contact us by email at

We are available for teleconsults if you are unwell, are self isolating or are living too far away to make it into the practice. 

            Vision Therapy appointments now can be done remotely via zoom. Please contact reception if  you would like to book in appointment times.

Eye Design Optometrists will continue to be open for appointments from Thursday 18th February from 9:30am to 5:30pm Monday to Friday. We will continue to follow guidelines provided by the Government and local health authorities to protect the health and well being of our customers and team members and also will be in close contact with our suppliers.

We are doing our best to keep everyone healthy and safe in our practice, while also minimizing

the disruptions to our day-to-day operations. Here are a few things that have been put into place

to keep things running smoothly:


 If you experience cold, flu-like symptoms, or simply a running nose, please give us a call to

cancel your appointment until further notice. We don’t want to take the risk of anyone else

becoming ill within our practice.


- If you are wanting frames made up with your prescription or you're waiting on your order to

arrive, whether that’s glasses or contact lenses, please be aware that there are delays. Please

be patient, we will be trying our best to get your items back ASAP and are in close contact with

our suppliers to stay updated. Contact Lenses can still be ordered over the phone or email. 

- If you have something you need to pick up but can’t get into us to collect, we can express post

your item to you. Please call us to request postage of your item and payments can be taken

over the phone. Unfortunately, we cannot enter health insurance details over the phone. This

will have to be done yourself.

- Saturday's are now closed until further notice. Please refer to our website and social media sites for trading times. These will be updated should any change occur.

- In an eye emergency, please still ring ahead to let us know you're coming and not just turn up.

This also in the case you are unwell, we can decide what the best way to go about it for the

safety of the practice.


If you have any concerns before coming in, please give us a call or send us an email and we

can help you feel more at ease and answer any questions you may have.

We appreciate your understanding and patience during this time.


Stay healthy and safe

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